Frequently Asked Questions

Browse our Shop or Collections, add your chosen perfume to the cart, and proceed to checkout. Fill in your shipping and payment details, then confirm your order.

Orders are processed quickly. If you need to change or cancel, please contact our Customer Care team within 2 hours of placing your order. Once shipped, modifications are no longer possible.

We offer complimentary standard shipping on all orders over $150. Express delivery is available for a flat rate of $25. Delivery typically takes 3–7 business days for standard and 1–3 days for express.

Yes, we ship to over 40 countries worldwide. International shipping rates and delivery times vary by destination. Any customs fees or import duties are the responsibility of the recipient.

You may return unopened and unused products within 30 days of delivery for a full refund, excluding shipping charges. Please contact our team to initiate a return and receive a prepaid label.

Once we receive and inspect the returned item, refunds are processed within 10 business days to the original payment method.

Absolutely. We never test on animals, and all our ingredients are ethically sourced. Our formulations are 100% vegan-friendly.

Store your fragrance in a cool, dark place away from direct sunlight and temperature extremes. Avoid the bathroom; a bedroom drawer or closet is ideal to preserve the scent's integrity.

No, you can check out as a guest. However, creating an account lets you track orders, save your wishlist, and enjoy a faster checkout next time.

Yes. Our site uses SSL encryption, and all transactions are processed through PCI-compliant payment gateways. We never store your full credit card details.