Privacy Policy

At Veloura, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of personal data:

• Contact details: name, email address, phone number, and shipping/billing address when you place an order.
• Payment information: credit card details are processed securely by our payment partners and are not stored on our servers.
• Account data: if you create an account, we store your login credentials and order history.
• Browsing data: IP address, browser type, and pages visited, collected via cookies and similar technologies.

2. How We Use Your Information

Your data is used to:

• Process and fulfill your orders, including shipping and returns.
• Communicate with you about your order status, promotions, and new product launches (with your consent).
• Improve our website experience and customer service.
• Prevent fraud and ensure the security of our platform.

3. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand site usage. You can disable cookies in your browser settings, but some features of the site may not function properly.

4. Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, processing payments, and delivering orders, all of whom are obligated to keep your information confidential.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@veloura.com or visit our Contact page.